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John Lewis reappoints ACI Worldwide to provide ecommerce fraud detection and prevention

RBR Staff Writer Published 09 March 2016

ACI Worldwide, a global provider of real-time electronic payment and banking solutions, has expanded its longstanding partnership with John Lewis, one of the UK’s largest omni-channel retailers.

ACI provides John Lewis with a sophisticated eCommerce fraud detection and prevention solution powered by ACI ReD Shield, which offers the retailer unique insight into its fraud risk and online customer activity. ReD Shield is a real-time fraud prevention solution designed to enable businesses to protect revenues, support growth and enhance customer experience.

"Today's retailers are being faced with rapid change in terms of channels, payment mechanisms and customer demands. For an eCommerce merchant's security team, this makes it harder to know where there may be a threat and how to counter it. Crucially, fraud teams have to increase security whilst at the same time ensure customer satisfaction rates," said Andy McDonald, vice president, ACI Worldwide. "Retailers need a combination of fraud rules and analytics that add speed and sophistication to fraud detection, and they need access to global fraud intelligence that can help them interpret and respond to fast changing patterns of fraud. Our ongoing work with John Lewis has delivered a responsive solution that allows the retailer to focus on providing a high quality, seamless and secure service for its customers."

Card-not-present (CNP) fraud is a challenge faced by many multi-channel businesses, as these transactions do not involve the cardholder or the card at the point-of-sale. According to the UK Card Association, 331.5 million GDP was lost in 2014 on fraudulent CNP transactions with UK-issued cards alone.

"Ensuring a memorable and convenient customer experience is paramount to our business, as the online retail landscape continues to quickly evolve," said Mark Crowley, Senior Manager, Payment Protection Team, John Lewis. "Our partnership with ACI focuses on mitigating this risk through real-time and retrospective intelligence and a reliable remote transaction process, so that we can focus on providing our customers with a safe and responsive omni-channel offering."

ACI UP Retailer Payments provide a holistic security and fraud solution designed to address PCI compliance requirements. It offers retailers a platform that supports consumer payments from all channels -- whether the retailer is processing high-volume credit and debit card-based payments from thousands of retail locations, deploying a pre-paid solution via a mobile wallet, or processing multi-national payments. UP Retailer Payments are a key component of ACI's UP portfolio of solutions, which orchestrate all aspects of payments processing for any payment type, any channel, any currency and any network.

Source: Company Press Release